CLOSECIRCLE.IO — USER FAQ
For Users, Fans, Attendees & Ticket Holders
1. ACCOUNT & ACCESS
Q: Do I need an account to join events?
Yes. You must have a CloseCircle account to purchase tickets, receive event access links, join sessions, and manage your bookings.
Q: How do I join an event?
- Create an account
- Purchase a ticket
- Receive a secure access link
- Join the event via any modern browser or the official CloseCircle mobile app
Q: Do I need to show my face?
No. Fans may join with camera on or off. Creators must show their face.
2. BOOKING & TICKETS
Q: Can I purchase a ticket for someone else?
Yes. At checkout, you can select to purchase a ticket as a gift for another person.
Q: Can I request a different time for the event?
No. Event times are set by the creator. Fans cannot request different times or reschedule.
Q: How do I receive access to the event?
After buying a ticket, in your CloseCircle profile you can find a secure link to join the live session.
3. ATTENDANCE, LATE ARRIVAL & NO-SHOWS
Q: What happens if I join late?
You may join late at any time, but no refunds are issued for lateness.
Q: What if I miss the event entirely?
Missing an event does not qualify for a refund. All sales are final unless the criteria below are met.
Q: What if the creator reschedules?
You will receive the new time and have 48 hours to accept or decline.
If you decline or do not reply, you are automatically refunded.
Q: What if the creator is late?
If the creator is more than 10 minutes late, you may request a refund by emailing:
report@closecircle.io
Refund requests must be submitted within 3 days of the event.
Q: What if the creator does not show up at all?
You will receive an automatic refund. No request is needed.
4. REFUNDS & ELIGIBILITY
Q: When can I request a refund?
Refund requests are accepted only for:
- Creator being more than 10 minutes late
- Platform-wide technical failures
- Rescheduled events you declined
All refund requests must be submitted within 3 days of the event to:
report@closecircle.io
Q: What is automatically refunded?
The following cases receive automatic refunds:
- Creator does not show up at all
- Creator cancels the event
- Creator reschedules and you decline or do not respond within 48 hours
Q: What is not eligible for refunds?
- Fan lateness
- Fan no-show
- Fan device, network, or connection issues
- Dissatisfaction with the session content
- Recording disabled by the creator
- Change of mind
5. PAYMENT & SECURITY
Q: What payment methods do you accept?
CloseCircle supports:
- Credit and debit cards
- Apple Pay
- Google Pay
- Cryptocurrency payments via Confirmo
Q: How will the charge appear on my bank statement?
For privacy, charges appear as:
CC*CLOSE-CIRCLE
The creator’s name never appears.
6. RECORDING & PRIVACY
Q: Are sessions private?
Yes. All sessions are encrypted and confidential.
No content is used for AI training or automated model creation.
Q: Can I record the event?
This depends on the creator’s choice during event creation.
If recording is ENABLED by the creator:
- Fans may record the event
- The platform provides an official event recording
- All attendees receive access to the official recording
- Recordings remain available for 7 days before automatic deletion
If recording is DISABLED by the creator:
- Fans are strictly prohibited from recording
- Screen recording and screenshots are actively blocked
- Attempts may result in immediate removal and account banning
- Only the creator receives access to the internal recording (if any) for 7 days
- Recording is deleted automatically after 7 days
7. SAFETY & USER CONDUCT
Q: What behavior is prohibited?
- Harassment or abusive behavior
- Hate speech
- Sexual or explicit content
- Disruptive actions or interference
- Recording when the creator disabled recording
- Sharing access links with others
- Attempting to join using AI bots, voice changers, or automated personas
CloseCircle is strictly for human-to-human interaction.
Q: Can I be removed from an event?
Yes. Creators have full control over their events and may remove, mute, or block any participant at any time, for any reason — including discomfort, disruption, or violation of guidelines.
Removal does not qualify for a refund.
8. TECHNICAL REQUIREMENTS
Q: What devices can I use?
You may join events via:
- Any modern mobile or desktop browser
- The official CloseCircle iOS app
- The official CloseCircle Android app
Q: What if I experience technical issues?
If the issue is caused by:
- Your device
- Your internet connection
- Firewall or VPN
- Incompatible browser
No refund is provided.
If the issue is confirmed to be platform-wide, you may request a refund within 3 days.
9. CONTACT & SUPPORT
Q: How do I contact support?
For refund requests, technical issues, or reporting violations, email:
report@closecircle.io
For all other inquiries, contact:
support@closecircle.io